Privacy policy
Mate Maker Pty Ltd ACN 647 257 690 (“Mate Maker”, “we”, “us”, “our”) is committed to safeguarding your Personal Information. This Privacy Policy describes how we collect, use, hold and disclose your Personal Information when you access or use our website located at [https://matemakerco.com] (“Website”) and other online products and services.
You consent to us collecting, holding, using and disclosing your Personal Information in accordance with this privacy policy.
After reviewing this policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us using the details provided in section 12.
In this privacy policy:
“Personal Information” has the meaning set out in the Privacy Act and means any information or an opinion about an identified individual or an individual who can be reasonably identified from the information or opinion. Information or an opinion may be personal information regardless of whether it is true;
“Privacy Act” means the Privacy Act 1988 (Cth).
1. Minors
The Website is not intended for individuals under the age of 18 years old. We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us using the details provided in section 12 to request deletion.
2. How we collect personal information
- We collect Personal Information you provide directly to us, for example:
- when administering any of our services;
- when you make an inquiry or visit the Website and purchase or use any of our products or services;
- when you create an account with us;
- to process your payment information, arrange shipping, and provide you with invoices and/or order confirmations;
- to screen our orders for potential risk or fraud;
- when you contact us or interact with us, either in person, over the telephone or electronically (e.g. via the Website, mobile applications, social media pages and posts, emails and/or SMS);
- when you subscribe to get our latest news, offers and updates;
- when you fill out a form;
- if you request customer support;
- if you participate in any competitions, promotions, customer satisfaction and market research surveys;
- if you make a compliant; and
- as otherwise required for our business activities.
- We collect Personal Information automatically when you access or use our Website, for example:
- Device information
- Purpose of collection: to load the Website accurately for you, and to perform analytics on Website usage to optimize our Website.
- Source of collection: collected automatically when you access our Website using cookies, log files, web beacons, tags, or pixels.
- Disclosure for a business purpose: shared with our processor Shopify.
- Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Website.
- We may also collect Personal Information about you from publicly available sources and third parties such as [insert]
- Device information
3. Types Of personal information we collect
- The Personal Information we collect from you may include your name, contact details (address, email address and phone numbers), signature, date of birth, credit card and / or banking details and billing information, your history of purchases and use of our products and services, and details of enquiries or complaints you make.
- If you access or use our Website or mobile applications, we may use cookies to collect additional information about your use of our Website and mobile applications. Please see the cookies section below for further details of the types of Personal Information collected and how you can control what Personal Information is collected.
- If we do not collect the Personal Information, we may not be able to provide you with the requested products or services.
4. Why we collect, hold and use your personal information
- We collect, hold and use your Personal Information for purposes connected with our business operations and activities. For example, your personal information may be collected, used and held for the following purposes
- to operate our Website and any mobile applications we may provide to you now or in the future;
- to provide you with products and services, and manage our relationship with you;
- to provide you with tax invoices for our products or services and if you have ordered products from us, to provide dispatch and tracking information, returns and exchange authorisations;
- to contact you, for example, to respond to your queries or complaints, or if we need to tell you something important;
- to send you offers and other communications that may be of interest to you;
- to identify and tell you about other products or services that we think may be of interest to you;
- to facilitate your entry and participation in a competition, promotion and / or customer satisfaction and market research surveys;
- to verify your identity and to detect fraud activities;
- to consider you for a job;
- to improve our systems and improve the usability, functionality and effectiveness of our Website, mobile applications or other services;
- to comply with our legal obligations and assist government and law enforcement agencies or regulators; or
- to contact you in respect of the above, including by use of electronic messaging such as SMS and email, by mail, or by phone.
- We may share or disclose your Personal Information to third parties in connection with the purposes set out in section 4 above. This may include sharing or disclosing your Personal Information:
- with suppliers or service providers to help us provide our products and services and fulfill our contracts with you, as described above. For example, we use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy;
- to our accountants, insurers, lawyers, auditors and other professional advisers;
- to our related companies;
- if the ownership or control of all or part of our business changes, we may transfer your Personal Information to the new owner and its advisors.
- We may also disclose your Personal Information to others where:
- we are required to comply applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights;
- you may have expressly consented to the disclosure or the consent may be reasonably inferred from the circumstances; or
- we are otherwise permitted to disclose the Personal Information under the Privacy Act.
- We will use your Personal Information to offer you products and services we believe may interest you, but we will not do so if you tell us not to.
- Where you receive electronic marketing communications from us, you may opt out of receiving further marketing communications by following the opt-out instructions provided in the communication.
7. Behavioural Advertising
- We use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:
- We use Google Analytics to help us understand how our customers use the Website. You can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
- We share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners, and in some cases through the use of cookies or other similar technologies (which you may consent to, depending on your location).
- We use Shopify Audiences to help us show ads on other websites with our advertising partners to buyers who made purchases with other Shopify merchants and who may also be interested in what we have to offer. We also share information about your use of the Site, your purchases, and the email address associated with your purchases with Shopify Audiences, through which other Shopify merchants may make offers you may be interested in.
- For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at https://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
- You can opt out of targeted advertising by:
- Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: https://optout.aboutads.info/.
- You may access or request correction of the Personal Information that we hold about you by contacting us. Our contact details are set out in section 12 below. There are some circumstances in which we are not required to give you access to your Personal Information and we will provide you with written notice stating our reasons for refusing access.
- There is no charge for requesting access to your Personal Information, but we may require you to meet our reasonable costs in providing you with access (such as photocopying costs or costs for time spent on collating large amounts of material).
- We will respond to your requests to access or correct Personal Information in a reasonable time and will take all reasonable steps to ensure that the Personal Information we hold about you remains accurate and up to date.
- We store most Personal Information about you in computer systems, databases and in some cases on third party servers (including cloud storage), which may be located overseas operated by either us or our external service providers. Some information about you may be recorded in paper files that we store securely.
- We implement and maintain processes and security measures to protect Personal Information which we hold from misuse, interference or loss, and from unauthorised access, modification or disclosure. These processes and systems include:
- [the use of identity and access management technologies to control access to systems on which Personal Information is processed and stored;
- requiring all employees to comply with internal information security policies and keep Personal Information secure;
- requiring all employees to complete training about information security; and
- monitoring and regularly reviewing our practise against our own policies and against industry best practice].
- We will destroy or de-identify Personal information once it is no longer needed for a valid purpose or required to be kept by law.
- We [DO/DO NOT] engage in fully automated decision-making that has a legal or otherwise significant effect using customer data.
- Our processor Shopify uses limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you.
- Services that include elements of automated decision-making include:
- Temporary blacklist of IP addresses associated with repeated failed transactions. This blacklist persists for a small number of hours.
- Temporary blacklist of credit cards associated with blacklisted IP addresses. This blacklist persists for a small number of days.
- If you have a complaint about the way in which we have handled any privacy issue, including your request for access or correction of your Personal Information, you should contact us. Our contact details are set out in section 12 below.
- We will consider your complaint and determine whether it requires further investigation. We will notify you of the outcome of this investigation and any subsequent internal investigation.
- If you remain unsatisfied with the way in which we have handled a privacy issue, you may approach an independent advisor or contact the Office of the Australian Information Commissioner (OAIC) (oaic.gov.au) for guidance on alternative courses of action which may be available.
11. Contact details
If you have any questions, comments, requests or concerns, please contact us at:
Postal address: [229 Miller St, North Sydney NSW 2060]
Email: [hello@matemakerco.com]
12. Changes to this privacy policy
- From time to time, we may change our policy on how we handle Personal Information or the types of Personal Information which we hold. Any changes to our privacy policy will be published on our Website.
- You may obtain a copy of our current privacy policy from our Website or by contacting us at the contact details above.
- Last updated: October 2022
- A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the Website, for instance whether it’s their first time visiting or if they are a frequent visitor.
- We use the following cookies to optimize your experience on our Website and to provide our products and services.
[Be sure to check this list against Shopify’s current list of cookies on the merchant storefront: https://www.shopify.com/legal/cookies ]
14. Cookies Necessary for the Functioning of the Store
|
Name |
Function |
Duration |
|
_ab |
Used in connection with access to admin. |
2y |
|
_secure_session_id |
Used in connection with navigation through a storefront. |
24h |
|
_shopify_country |
Used in connection with checkout. |
session |
|
_shopify_m |
Used for managing customer privacy settings. |
1y |
|
_shopify_tm |
Used for managing customer privacy settings. |
30min |
|
_shopify_tw |
Used for managing customer privacy settings. |
2w |
|
_storefront_u |
Used to facilitate updating customer account information. |
1min |
|
_tracking_consent |
Tracking preferences. |
1y |
|
c |
Used in connection with checkout. |
1y |
|
cart |
Used in connection with shopping cart. |
2w |
|
cart_currency |
Used in connection with shopping cart. |
2w |
|
cart_sig |
Used in connection with checkout. |
2w |
|
cart_ts |
Used in connection with checkout. |
2w |
|
cart_ver |
Used in connection with shopping cart. |
2w |
|
checkout |
Used in connection with checkout. |
4w |
|
checkout_token |
Used in connection with checkout. |
1y |
|
dynamic_checkout_shown_on_cart |
Used in connection with checkout. |
30min |
|
hide_shopify_pay_for_checkout |
Used in connection with checkout. |
session |
|
keep_alive |
Used in connection with buyer localization. |
2w |
|
master_device_id |
Used in connection with merchant login. |
2y |
|
previous_step |
Used in connection with checkout. |
1y |
|
remember_me |
Used in connection with checkout. |
1y |
|
secure_customer_sig |
Used in connection with customer login. |
20y |
|
shopify_pay |
Used in connection with checkout. |
1y |
|
shopify_pay_redirect |
Used in connection with checkout. |
30 minutes, 3w or 1y depending on value |
|
storefront_digest |
Used in connection with customer login. |
2y |
|
tracked_start_checkout |
Used in connection with checkout. |
1y |
|
checkout_one_experiment |
Used in connection with checkout. |
session |
Reporting and Analytics
|
Name |
Function |
Duration |
|
_landing_page |
Track landing pages. |
2w |
|
_orig_referrer |
Track landing pages. |
2w |
|
_s |
Shopify analytics. |
30min |
|
_shopify_d |
Shopify analytics. |
session |
|
_shopify_s |
Shopify analytics. |
30min |
|
_shopify_sa_p |
Shopify analytics relating to marketing & referrals. |
30min |
|
_shopify_sa_t |
Shopify analytics relating to marketing & referrals. |
30min |
|
_shopify_y |
Shopify analytics. |
1y |
|
_y |
Shopify analytics. |
1y |
|
_shopify_evids |
Shopify analytics. |
session |
|
_shopify_ga |
Shopify and Google Analytics. |
session |
- The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.
- You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our Website may no longer be fully accessible.
- Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as: allaboutcookies.org.
- Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioural Advertising” in section 7 above.
